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Frequently Asked Questions FAQs
A. In order to start a parcel claim , you need to have a valid SmartParcel tracking number starting from SP2021XXXXX. Claims must be submitted with 5 working days of delivery or non-delivery.
A. Only the Sender can start or make a claim.
A. All Claims for loss or damage must be brought directly to SmartParcel by completing the online form within 5 working days of receipts or non-delivery. We will not be able to process claims received after this date. NOTE: Please do not contact the carrier directly as the service was provided by SmartParcel and by doing so, this will delay or void any claim.
A. Yes you can cancel the collection on the day of booking before close of business at 5:30pm. If you fail to cancel within the timeframe then there will be a surcharge of €15+VAT.
A. SmartParcel is a courier Broker and not the collection agent. In the unlikely event that a collection does not take please contact us immediately via email or Live Chat and we will rearrange for your collection.